Online Citizen Support Center and Ticketing System

The aHa! Online Citizen Support Center (CSC) enables a more open, transparent, and efficient communication mechanism between cities and their citizens.

Often referred to as an online 311 System, the CSC improves communication between citizens, staff, and city leadership.

For Citizens

An online self-service tool for citizens to ask questions and submit requests.

For Staff

An online tool to respond to those requests  .

For Leadership  

An online tracking database to monitor requests, ensure staff responsiveness, and analyze trends over time.

Key CSC Features

• All Citizen Comments and Questions captured in online system – online submissions, emails, phone calls, front desk, and public comment
• Citizens are notified of request status via email and are provided a case number tracking
• Staff have the ability to assign/route requests to specific departments/individuals and be notified of
• Ability for Staff to provide email updates to citizen, all tracked and viewable online
• Summary Reports of all CSC requests by department, individual, topic, and status